Im getting an error when playing a movie

My movie or show won't play or shows an error

If your movie or show buffers, lags, or doesn't play correctly, these troubleshooting solutions can help with most playback issues and errors.

If your movie or show still doesn’t play correctly, play it in a different app or on a different device. Learn where you can watch your movies & shows.

Computer AndroidiPhone & iPad

Fix problems watching a movie or show

1. Make sure your computer is up to date.
2. Close and re-open the Google Play Movies & TV web browser
3. Restart your device.
4. Once the system restarts, try replaying your movie or show.

Fix problems with buffering or slow loading movies or shows

Try to watch your movie or show on Google Chrome. If you can't use Chrome, or still have trouble, try the steps below.

1. On your computer, refresh or restart your Internet browser.
2. If you use a slower Internet connection, try to close other browsers, tabs and applications. You can also restart your modem or router.
3. For non-Chrome browsers, try to lower your video resolution. In the lower right of the video player, click Settings ​  360p or Auto.